Refund & Cancellation Policy

1. ABOUT THIS POLICY

Alayn AI is operated in India by:

2. SUBSCRIPTIONS

Alayn may offer different subscription arrangements, including:

• Monthly subscriptions
• Annual subscriptions
• Enterprise or custom agreements
• Promotional or introductory offers

The price, billing frequency, included features and applicable terms will be displayed or communicated to you before you purchase a subscription.

Your subscription will remain active for the applicable subscription period unless cancelled or terminated in accordance with this Policy or the Terms of Service.

3. CANCELLING YOUR SUBSCRIPTION

You may request cancellation of your Alayn subscription by contacting: info@alaynai.com

Where cancellation functionality is available within your Alayn account, you may also cancel through the relevant account settings.

Monthly subscriptions

For monthly subscriptions, cancellation will normally take effect at the end of the current paid billing period.

You will generally continue to have access to the applicable Services until the end of that billing period.

Cancelling a subscription does not automatically entitle you to a refund for the unused portion of the current billing period.

Annual subscriptions

For annual subscriptions, cancellation will normally prevent renewal at the end of the current annual term.

Unless otherwise expressly agreed in writing or required by applicable law, cancelling an annual subscription does not automatically entitle you to a refund for the remaining unused period.

4. REFUNDS

Unless otherwise stated in an applicable Order, promotional offer or written agreement, subscription fees are generally non-refundable once a billing period has commenced.

However, Alayn may consider a refund where:

• a duplicate payment has been made;
• a payment was made in error;
• Alayn has charged an amount incorrectly;
• the Services were materially unavailable due to an issue within Alayn's reasonable control;
• a refund is required under applicable law; or
• Alayn determines, at its reasonable discretion, that a refund is appropriate.

Where a refund is approved, it will normally be processed using the original payment method.

The time required for the refunded amount to appear in your account may depend on your bank or payment provider.

5. REFUNDS REQUIRED BY LAW

Nothing in this Policy is intended to exclude or restrict any rights or remedies that you may have under applicable Indian law.

Where applicable law provides a mandatory right to a refund, cancellation or other remedy, Alayn will comply with that requirement.

6. FREE TRIALS, DEMONSTRATIONS AND PILOTS

Alayn may occasionally provide:

• demonstrations;
• pilot access;
• evaluation accounts;
• promotional access;
• trial periods; or
• other introductory arrangements.

Unless expressly stated otherwise, these arrangements do not have a cash value and are not refundable.

Where a free or promotional period converts into a paid subscription, the applicable pricing and renewal terms will be communicated before or during the relevant sign-up process.

Alayn reserves the right to modify or discontinue promotional or trial programmes at any time, subject to applicable commitments already made to customers.

7. ENTERPRISE AND CUSTOM AGREEMENTS

Enterprise customers may have individually negotiated commercial arrangements.

Where a signed Order, Enterprise Agreement or other written agreement contains specific cancellation or refund provisions, those provisions will apply to the extent of any inconsistency with this Policy.

This may include specific terms concerning:

• minimum subscription periods;
• implementation fees;
• onboarding fees;
• annual commitments;
• notice periods;
• early termination;
• refunds;
• credits; or
• service commitments.

8. CANCELLATION BY ALAYN

Alayn may suspend or terminate a subscription where reasonably necessary, including where:

• payment remains overdue;
• the Customer materially breaches the Terms of Service;
• the Services are being used unlawfully;
• the Customer creates a material security or operational risk;
• the Customer misuses the platform; or
• termination is required by law.

Where appropriate and reasonably practicable, Alayn will provide notice and an opportunity to resolve the relevant issue before termination.

If Alayn terminates a paid subscription without cause and before the end of a prepaid subscription period, Alayn may, at its discretion, provide a proportionate refund or service credit for the unused period, subject to the applicable agreement and law.

No refund will generally be due where termination results from the Customer's breach of the Terms of Service.

9. FAILED OR OVERDUE PAYMENTS

If a payment fails or becomes overdue, Alayn may:

• notify the Customer;
• request updated payment information;
• restrict certain functionality;
• suspend access; or
• terminate the applicable subscription.

The Customer remains responsible for all fees incurred before cancellation or termination.

10. PRICE CHANGES

Alayn may change its subscription pricing from time to time.

Where a price change affects an existing recurring subscription, Alayn will provide reasonable advance notice where required.

Unless otherwise agreed, a new price will apply from the beginning of the next applicable billing period following the effective date of the change.

Customers may choose not to continue their subscription following a material price increase, subject to the applicable cancellation terms.

11. TAXES

All prices may be subject to applicable taxes, including GST, unless expressly stated otherwise.

Where required, applicable taxes will be added to the amount payable.

Refunds, where applicable, will be processed in accordance with applicable tax and invoicing requirements.

12. DATA AFTER CANCELLATION

Cancelling your subscription does not immediately mean that all Customer Data is deleted.

Following cancellation or termination, Alayn may retain Customer Data for a limited period where reasonably necessary to:

• facilitate account closure;
• provide data export;
• comply with legal obligations;
• resolve disputes;
• maintain financial records;
• prevent fraud or misuse; or
• fulfil other legitimate legal or operational requirements.

Customer Data will subsequently be deleted, anonymised or otherwise handled in accordance with Alayn's Privacy Policy, applicable contractual terms and applicable law.

Customers are responsible for exporting any information they require before their account is permanently closed.

13. HOW TO REQUEST A REFUND

To request a refund, please contact: info@alaynai.com

Please include:

• your name;
• business name;
• registered Alayn account email;
• invoice or transaction reference, where available;
• date and amount of the payment; and
• reason for the refund request.

We may request additional information reasonably necessary to verify the transaction and assess the request.

14. REFUND REVIEW

Each refund request will be reviewed based on:

• the applicable subscription;
• the date of payment;
• the reason for the request;
• usage of the Services;
• any applicable Order or Enterprise Agreement;
• this Policy; and
• applicable law.

Where a refund is approved, we will communicate the decision and applicable processing details.

15. PAYMENT PROCESSING

Payments may be processed through third-party payment providers.

Where applicable, the payment provider may have its own terms and conditions governing payment processing.

Alayn is not responsible for delays caused solely by a bank or third-party payment provider after Alayn has initiated an approved refund.

16. DISPUTES AND CHARGEBACKS

If you believe a payment has been made incorrectly, please contact info@alaynai.com before initiating a payment dispute or chargeback where reasonably possible.

We will make reasonable efforts to investigate and resolve legitimate billing concerns.

Nothing in this section limits any rights available to you under applicable law or the rules of your payment provider.

17. CHANGES TO THIS POLICY

Alayn may update this Refund & Cancellation Policy from time to time to reflect:

• changes to our subscription model;
• new products or services;
• changes to payment arrangements;
• changes in applicable law; or
• changes to our business practices.

The latest version will always display the applicable Last Updated date.

Material changes may be communicated through the Alayn website, platform or other appropriate means.

18. GOVERNING LAW

This Policy is governed by the laws of India.

Any dispute arising in connection with this Policy will be handled in accordance with the dispute-resolution and jurisdiction provisions contained in the Alayn AI Terms of Service, subject to any mandatory rights or remedies available under applicable law.